Getting your product order

Help with fulfillment of orders for successful CrowdMall campaigns

I haven't received my product yet. What can I do?

This can vary by product. We allow creators up to six months to deliver a product once their campaign ends. However, most creators will deliver their item much faster than this, as one of our requirements is that items are production-ready. You can s

What happens if a product shipment is delayed?

Ideally, in this circumstance, the creator will lets you know about any problems regarding the delivery of the product. Communication is key. If you have specific worries, or you have not been kept informed, you can contact the creator via their vend

How do I provide a product creator with my shipping address and pre-order details?

You share your shipping address and pre-order details when you purchase a product. These details are held securely in a database at CrowdMall to which creators have access for when they are ready to ship their products.

How do I know the product I backed wasn’t a scam?

CrowdMall vets every creator before allowing them to launch a product campaign on the platform. Vendors have to comply with a rigorous set of terms, conditions, rules and policies to ensure that they are offering products that meet the genuine needs

Do I ever have to pay additional shipping costs?

When you pre-order a product, part of your purchase covers the cost of delivering the product to you, should the campaign be successful. If the campaign is successful there are no additional shipping costs. On the other hand, if the campaign is unsuc

What if something goes wrong after a campaign reaches its sales unit threshold successfully?

A creator may fail to deliver their product, even when their campaign achieves its pre-sales unit target. In this circumstance the campaign will be deemed to have failed and you will receive all of your money back under CrowdMall's 100% refund guaran

What can CrowdMall do when a product creator does not fulfill their campaign promises?

Ideally, in this circumstance, the creator will let you know about any problems regarding the delivery of the product. Communication is key. If you have specific worries or you have not been kept informed you can contact the creator via their vendor

What is a campaign update request?

We understand that it can be frustrating when a product creator hasn’t posted a new update in a while. At CrowdMall we expect creators to send regular messages to buyers like you at a rate of at least one new update a month. In instances where this h

The product I received is not what I expected. What can I do?

This should be a rare occurrence, as you have plenty of opportunity to write to the product creator while their campaign is live to ask them specific questions about the item you have pre-ordered. If after you have received a functioning product as a

There is an issue with the product I pre-ordered. What can I do?

A product creator campaign I backed isn’t able to fulfill, what does this mean for buyers?

If you don't receive a product you pre-ordered you are guaranteed to get 100% of your money back.

It is a problem if creators also list their pre-launch products on other platforms?

In practice, this scenario is unlikely to happen. Creators have to pre-authorize their products in terms of funding, manufacturing, and fulfillment before they can list their campaigns on CrowdMall. Creators may have raised money via crowdfunding to