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CrowdMall Customer Support

Get customer support from CrowdMall. Information and support for buyers on how to use the CrowdMall marketplace platform.

CrowdMall Help Center

What is CrowdMall?

What are the basics?

Why is the target measured in pre-sale units rather than setting a financial threshold?

What are the fees?

How do I manage my messages?

In which languages does CrowdMall offer support?

Why do people pre-order goods from product creator campaigns?

How do I sign into or create a buyer's account?

How can I update my email address and/or password?

Where do buyers come from?

What do buyers get in return?

Can I view data CrowdMall holds about me?

CrowdMall primer

What happens if a product campaign breaks CrowdMall's rules?

Who is responsible for completing a campaign as promised?

How do I know if a product campaign will follow through?

Does CrowdMall issue refunds?

Why can't CrowdMall guarantee the success of a product campaign?

What does CrowdMall do to protect me?

Accountability

How can I report something to CrowdMall?

How do I report a copyright violation?

How do I report a trademark violation?

Reporting a product

Is there a place I can download the CrowdMall logo?

Does CrowdMall have a responsible security disclosure procedure?

Getting involved

Common account issues

Reporting a bug on CrowdMall

Troubleshooting

CrowdMall 101

Common problems when you pre-order a product

How can I find interesting products to pre-order?

How do I pre-order a product?

How secure is it to pre-order a product at CrowdMall?

When is my card charged?

I pre-ordered a product, but I don’t see the pre-order on my account?

What is the minimum and maximum amount I can pay for products displayed at CrowdMall?

What is this charge from CrowdMall on my bank statement?

How do I message a product creator?

A product creator campaign has ended but I’d still like to pre-order the product, is this possible?

How do I follow product creators?

What forms of payment can I use to pre-order a product?

How do I add a new debit or credit card to my account?

What is Stripe and how do I set up an account?

Do I get notified if a product I pre-ordered succeeds?

If I pre-order a product, what information does the product creator receive?

Can I pre-order more than one product from a single campaign?

Can I pre-order products from different campaigns in one shopping session?

What do I do if I have questions about a campaign?

How do I know a project creator is who they claim they are?

What happens when a campaign exceeds its pre-sales unit threshold?

Is my pre-order tax deductible?

How can I delete a comment I posted on a product creator campaign page?

Pre-ordering a product

Can I cancel a pre-order?

My refund was sent to an expired card, what do I do?

Where can I keep track of my pre-orders?

How can I change my payment method before a campaign ends?

How can I change my pre-order amount or product selection?

Will I receive a receipt for my pre-order?

Managing your pre-order

I haven't received my product yet. What can I do?

What happens if a product shipment is delayed?

How do I provide a product creator with my shipping address and pre-order details?

How do I know the product I backed wasn’t a scam?

Do I ever have to pay additional shipping costs?

What if something goes wrong after a campaign reaches its sales unit threshold successfully?

What can CrowdMall do when a product creator does not fulfill their campaign promises?

What is a campaign update request?

The product I received is not what I expected. What can I do?

There is an issue with the product I pre-ordered. What can I do?

A product creator campaign I backed isn’t able to fulfill, what does this mean for buyers?

It is a problem if creators also list their pre-launch products on other platforms?

Getting your product order

How do I unsubscribe from emails or adjust which emails I receive?

How can I keep my account secure?

How can I enable two-factor authentication?

How do I delete my account?

Profile settings

A product I pre-ordered just succeeded but my payment was declined. What do I need to do next?

General basic questions and information about CrowdMall

Help with purchasing pre-launch products on CrowdMall

Help with fulfillment of orders for successful CrowdMall campaigns

Help with your questions about your buyer profile

Help with addressing issues experienced by buyers