CrowdMall Customer Support logo
CrowdMall Customer Support logo

All articles

I haven't received my product yet. What can I do?Updated a year ago

This can vary by product. We allow creators up to six months to deliver a product once their campaign ends. However, most creators will deliver their item much faster than this, as one of our requirements is that items are production-ready.

You can send the creator a message via the product campaign page or via their vendor profile page to get an update on when the creator estimates the product will be ready. Also, the creator may circulate a newsletter or send updates via social media.

Link to product creator's vendor profile in the "About the Creator" column of a campaign page

Contact form and Vendor chat button on a vendor profile page

Was this article helpful?