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What happens when a campaign exceeds its pre-sales unit threshold?Updated a year ago

In summary, the campaign moves from its pre-sales phase into its production and fulfillment phase. This means that you should receive your pre-launch purchase in the post, assuming the manufacturing and delivery of the product runs smoothly.

In more detail, every campaign sets a pre-sales target in terms of the number of units that need to be purchased ahead of the deadline date before the product can be made and fulfilled.

When a campaign exceeds this pre-sales threshold during its live phase, it reaches the milestone for manufacturing and shipping the product to its buyers.

As and when you receive delivery of a product you have pre-ordered, the money you spent on the goods is paid out to product creators after 21 days. You have 14 days to request a refund on defective products after receiving them.

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