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<p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">This situation doesn&apos;t happen on CrowdMall. By definition, any successful transaction occurs because you have purchased a pre-launch product using a valid payment method.</span></p>

This situation doesn't happen on CrowdMall. By definition, any successful transaction occurs because you have purchased a pre-launch product using a valid payment method.

A product I pre-ordered just succeeded but my payment was declined. What do I need to do next?

Troubleshooting

What is CrowdMall?

What are the basics?

Why is the target measured in pre-sale units rather than setting a financial threshold?

What are the fees?

How do I manage my messages?

In which languages does CrowdMall offer support?

Why do people pre-order goods from product creator campaigns?

How do I sign into or create a buyer's account?

How can I update my email address and/or password?

Where do buyers come from?

What do buyers get in return?

Can I view data CrowdMall holds about me?

CrowdMall primer

What happens if a product campaign breaks CrowdMall's rules?

Who is responsible for completing a campaign as promised?

How do I know if a product campaign will follow through?

Does CrowdMall issue refunds?

Why can't CrowdMall guarantee the success of a product campaign?

What does CrowdMall do to protect me?

Accountability

How can I report something to CrowdMall?

How do I report a copyright violation?

How do I report a trademark violation?

Reporting a product

Is there a place I can download the CrowdMall logo?

Does CrowdMall have a responsible security disclosure procedure?

Getting involved

Common account issues

Reporting a bug on CrowdMall

CrowdMall 101

Common problems when you pre-order a product

How can I find interesting products to pre-order?

How do I pre-order a product?

How secure is it to pre-order a product at CrowdMall?

When is my card charged?

I pre-ordered a product, but I don’t see the pre-order on my account?

What is the minimum and maximum amount I can pay for products displayed at CrowdMall?

What is this charge from CrowdMall on my bank statement?

How do I message a product creator?

A product creator campaign has ended but I’d still like to pre-order the product, is this possible?

How do I follow product creators?

What forms of payment can I use to pre-order a product?

How do I add a new debit or credit card to my account?

What is Stripe and how do I set up an account?

Do I get notified if a product I pre-ordered succeeds?

If I pre-order a product, what information does the product creator receive?

Can I pre-order more than one product from a single campaign?

Can I pre-order products from different campaigns in one shopping session?

What do I do if I have questions about a campaign?

How do I know a project creator is who they claim they are?

What happens when a campaign exceeds its pre-sales unit threshold?

Is my pre-order tax deductible?

How can I delete a comment I posted on a product creator campaign page?

Pre-ordering a product

Can I cancel a pre-order?

My refund was sent to an expired card, what do I do?

Where can I keep track of my pre-orders?

How can I change my payment method before a campaign ends?

How can I change my pre-order amount or product selection?

Will I receive a receipt for my pre-order?

Managing your pre-order

I haven't received my product yet. What can I do?

What happens if a product shipment is delayed?

How do I provide a product creator with my shipping address and pre-order details?

How do I know the product I backed wasn’t a scam?

Do I ever have to pay additional shipping costs?

What if something goes wrong after a campaign reaches its sales unit threshold successfully?

What can CrowdMall do when a product creator does not fulfill their campaign promises?

What is a campaign update request?

The product I received is not what I expected. What can I do?

There is an issue with the product I pre-ordered. What can I do?

A product creator campaign I backed isn’t able to fulfill, what does this mean for buyers?

It is a problem if creators also list their pre-launch products on other platforms?

A product I pre-ordered just succeeded but my payment was declined. What do I need to do next?Updated a year ago